Virtual Clinic Coordinator – Join Our Growing Mental Health Team!

Are you a highly organized, detail-oriented, and compassionate professional looking for a remote administrative role in a mental health clinic? Do you enjoy keeping things running smoothly while positively impacting people's lives? If so, we’d love to meet you!

About Us:
Mind Matters Center is a culturally sensitive mental health practice dedicated to providing high-quality therapy services for individuals, couples, and families. Our mission is to create a supportive and inclusive space where clients can heal, grow, and thrive.

Our Vision
Helping individuals and families achieve mental well-being through culturally responsive and personalized therapy.
We help thousands of people learn to live a life with ease. Your mind matters!

Our Core Values
Cultural Sensitivity & Inclusivity – Honoring diverse identities and lived experiences.
Compassion & Authenticity – Creating a warm, client-centered therapeutic space.
Collaboration & Growth – Supporting each other through learning and teamwork.
Excellence & Innovation – Using the latest research and techniques to provide top-quality care.

What We Offer:
Competitive Pay – We value your skills and expertise.
Work From Home - 100% remote position.
Supportive Work Environment – Be part of a warm and collaborative team.
Growth Opportunities – Learn and grow within a dynamic mental health practice.

What You’ll Do:
Virtual Client Support: Manage incoming client inquiries via phone, email, and chat. Provide excellent customer service, assist with scheduling, and handle payments professionally.
Administrative Excellence: Ensure accurate documentation, manage intake via calls and electronic client records, track payments, and assist with insurance claims processing if necessary.
Tech & Operations: Use an electronic health record system, Google Workspace, Dropbox, and other tools to streamline clinic operations.
Organizational Support: Manage therapist schedules, coordinate virtual team meetings, process consent forms, and support day-to-day clinic functions remotely.
Quality Assurance: Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered.

What We’re Looking For:
Excellent Communicator: You provide professional and compassionate client support via phone, email, and messaging platforms.
Highly Organized: You anticipate needs, keep track of multiple tasks, and ensure everything runs smoothly.
Tech-Savvy: Comfortable with scheduling software, Google Workspace, and cloud-based tools.
Problem Solver: You think ahead, handle challenges proactively, and bring creative solutions.
Experience Matters: 2-3 years in a virtual administrative, customer service, or healthcare-related role. Psychology students or graduates are welcome!

Bonus Points If You Have:
Experience in a mental health or medical office setting.
Familiarity with electronic health record systems.
Knowledge of HIPAA compliance & insurance billing processes.

How to Apply?
Submit your resume/CV via Indeed. If you’d like to include a cover letter, feel free to attach one to your application. Have questions? Reach out to us at info@mindmatterscenter.com
Ready to make a difference? Apply today and be part of a practice that helps people heal and grow!