Case Manager/Program Manager

Primary job duties include:

Oversees the daily operations of transitional housing villages.
Monitors client progress; conducts monthly renewal meetings and monthly unit inspections. Coordinates financial counseling and home buying education resources, conducts monthly unit inspections, and supports clients with successful transition into their respective community while providing information on local resources. Educates clients on emergency procedures, appliance usage & property rules.
Reviews applications to determine eligibility, interviews applicants , performs background and reference checks. Ensures all move in documents are completed and all client records are up to date & remain confidential.
Supervises make-ready of vacated housing units to ensure client occupancy in a timely manner. Maintains relationship with apartment management and contractors to ensure work orders/repairs are submitted and completed in a timely manner.
Coordinate social services activities and morale events for clients, families, and donors. Ensuing 5 Pillars of Successful military families are integrated into program (Financial, Education, Employment, Community Engagement & Physical & Psychological wellbeing). Ensure cross departmental integration is coordinated, as necessary.
Maintains a database of external service organizations and community resources while refereeing clients to create a thorough integration for families within their local communities. Report on the outcomes of those referrals.
Prepares and issues program violations, action plans, incident reports and other notifications as needed. Communicates concerns with Program Director.
Coordinate with Development, Accounting, PR & Communication teams to deliver the most current and up to date developments within the Transitional Housing Village program for all grant proposals and report inquiries.
Complete reporting in an accurate & timely manner
Establish & maintain relationships with local military installations to ensure eligible applicants & supportive staff are informed about the program.
Coordinate donation requests, manage in-kind inventory, accounting books & internal reports.
Conduct outreach and presentations for community partners and internal staff training
Recruits, trains & supervises volunteers & interns. Manages volunteer database & tracks hours.
Performs other duties as assigned.

Desired candidates will have:

Master’s degree in social work from an accredited college or university a plus
Bachelor’s degree in social work with applicable experience preferred
Background in transitional housing and experience working with leasing companies.
1 year experience in non-profit industry with social services.
Familiarity with military lifestyle and challenges.
Familiarity with military pay systems and pay tables.
Familiarity with VA procedures is preferred.
Valid driver's license
Acceptable MVR (annual)
Criminal background check
MS Office Programs