Program Manager, Social Services, Call Center

JOB SUMMARY

Are you a seasoned social work professional with strong leadership skills, motivated by a passion to foster positive change in programs and communities? Then this job is perfect for you!

This position oversees the Masonic Assistance call center and its operations. This call center provides information and referral and helps callers access Masonic Homes’ many charitable relief programs, such as the Masonic Homes retirement communities and financial assistance and care management services offered through the Masonic Outreach Services program.

This role involves assessing the needs of information and referral callers and program applicants, with a focus on their physical, psychosocial, and financial circumstances. The manager ensures cases are effectively triaged and maintains the quality of the intake assessment and application process for those referred to Masonic Homes and Masonic Outreach Services. This includes handling crisis interventions by phone, ensuring proper use of the client database by program staff, and collecting data for program reporting, among other responsibilities.