Lead Care Manager

Rooted Life
Lead Care Manager

Rooted Life focuses on progression, foundation and connection. We do our very best to meet people where they are, and encourage them to develop their skills and abilities, so they may live the best life possible. By providing individualized attention and compassion as an essential aspect of our home, we can better assist those living with psychiatric vulnerabilities and addictions. Our teams provide an environment where men and women can move from surviving to living.

Description & Purpose:
The overall goal of the ECM benefit is to provide comprehensive care and achieve better health outcomes for the highest-need beneficiaries in Medi-Cal. The Lead Care Manager (LCM) plays an integral part in providing and coordinating care, including assessing the client’s condition and providing them the necessary resources, options, and coordination for a healthy care outcome.

Reports To:
CalAIM Director

Coordinates With:
Administration
Lead Care Manager(s)
Clinical Consultant(s)
Housing Navigator(s)
Billing Specialist(s)

DUTIES AND RESPONSIBILITIES:
Coordinates the delivery of services from various social service providers within the community to the program participants.
Assists program participants with Probation and Parole requirements, such as providing progress reports and supportive documentation about the program.
Conducts individual needs assessments, disseminates information, and assists the participants in understanding social service protocols and procedures.
Supports and promotes open communication and cooperation among participants and leadership.
Ensures that Rooted Life confidentiality policies and procedures is adhered to and always followed.
Coordinates all medical appointments and keeps medical files updated
Maintains a positive, life-giving environment for the residents.
Keeps client files updated with medical, legal and social service-related documents.
Attends weekly team meetings.
COMPETENCIES:
Adheres to Rooted Life’s, mission statement, bylaws, and other operational documents.
Exhibits a strong commitment and dedication to Rooted Life’s mission.
Ability to successfully work with a team of employees.
Ethical leadership demonstrating consistent integrity and accountability.
Excellent leadership skills in training, coaching, and development.
Team building through positive and effective communication, with strong interpersonal skills.
Adaptability; acts as a decision maker in rapidly changing conditions.
A relationship builder for cooperative and mutually beneficial long-term relationships.
Projects a professional image in speech, demeanor, and in interactions with others.
Ability to multitask.
Comfortable in an environment with data-driven goals with performance feedback, flexible and able to navigate change.
Excellent interpersonal skills; ability to communicate accurately and effectively with internal and external stakeholders.
Highly organized, quick learner, with ability to multitask and prioritize work effectively.

QUALIFICATIONS:
Attention to detail.
Ability to perform under a high level of stress.
Problem solver.
Strong communication skills, both verbally and in writing.
Mature and full of integrity.
Detail-oriented.
Ability to operate as a team player.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Education/Experience:
Bachelor’s degree in a related field with internship experience or three to four years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses: Valid California driver's license

Knowledge, Skills, and Other Abilities:
Ability to work with individuals and families in stressful situations
Ability to use a personal computer
Professionalism
Time management skills
Ability to be flexible
Organizational skills
Ability to be personable
Ability to work well compassionately with a variety of personality types
Strong communication skills
Interview and problem-solving skills

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

Will accept intern experience but degree required.