Bilingual Japanese Care Manager

Summary of Duties:
The Care Manager primarily assists older adults to provide education, integrated care management and other services to clients in the community at large, particularly clients with limited English proficiency who need services in the Japanese language. They must be able to work with seniors and families in an empathetic and caring manner. They must be willing to problem-solve and learn, and work well independently and as part of a team. They must be able to work with a diverse staff and array of programs, as well as be flexible and take initiative when appropriate.

Responsibilities Include:
Provide case management and other related services to help Japanese American and Japanese-speaking clients maintain healthy and independent living.
- Assess needs, develop care plans and deliver culturally and linguistically appropriate services accordingly
- Refer clients to appropriate resources for financial issues, legal matters, respite, counseling, etc. and assist with accessing benefits and programs as needed
- Record progress notes in a web-based system and keep appropriate backup documentation and files current
- Establish relationships with service providers/agencies for referrals and ongoing service management
- Organize information for reports and performance goals as required by service contracts and/or by supervisor, and prepare for program and financial audits

Contribute to the day-to-day operations of the Social Services Department and LTSC as a whole.
- Identify and outreach to community members, particularly those with low incomes or other special needs such as dementia
- Screen and respond to walk-in, phone, mail and email inquiries, and provide appropriate referrals
- Advocate for the needs and concerns of elderly, low-income and ethnic minority populations
- Research resources, information and data for services, presentations, reports
- Interpret and translate information and documents as assigned by supervisor
- Contribute to the ongoing learning of staff by sharing information and training
- Assist with coordinating and/or facilitating staff meetings
- Take active participation in other duties, as deemed necessary, as an employee of the Social Services Department and LTSC
- Support activities that advance the mission of the organization and create positive change for people and places
- Other duties as may be assigned by your supervisor

*Execution of some of the above duties may require driving or use of public transportation to provide services at satellite office or in the field.

- Two years of social services experience
- Effective communication skills in English and Japanese
- Bachelor’s degree in Social Work or related field, preferred
- Demonstrated working knowledge of community services in the area, with particular knowledge of services for elderly and ethnic minority populations
- Good problem-solving, writing, and oral communication skills